Bad Reviews? Let them stay.

Congress unanimously passed the Consumer Review Fairness Act to protect people’s ability to share in any forum their honest opinions about a business’ products, services, or conduct. Some companies had been using contract provisions – including their online terms and conditions – to threaten to sue consumers or penalize them financially for posting negative reviews or complaints. The new law … Read More

Update to Consumer Complaint Process for Washington State

The Division of Credit Unions released Bulletin B-16-10 to announce that they will be transitioning to encrypted emails for notifying credit unions of filed complaints. Credit unions should submit point of contacts to receive complaint notifications from the DCU by September 15, as instructed in the Bulletin. Consumer Complaints – Electronic Communication The Division of Credit Unions (Division) is pleased … Read More